After a successful Controlled Release period, Service Management on Exact Lightweight Integration Server (ELIS) is generally available.
Posts Tagged ‘Service Management @en’
In the previous blogpost about the service management solution we discussed the software components. Now you have an idea about what is going on ‘under the hood’ with the service management solution. In this blog post we will discuss the solution components, so that you also get an idea of what activities take place during the daily processes once the solution is successfully installed and configured.
Providing an extensive service during the lifetime of a product or product combinations can increasingly make one company stand out from its competitors in the wholesale trade and manufacturing industries.
Exact’s service management solution helps wholesale and manufacturing companies who service the products they sell as a primary business process to optimize their service activities.
When generating an invoice proposal for a service contract by default the invoice lines are sorted based on the agreement type:
At the service management dispatch board you have the option hide the time outside the timeframe.
This can be done by checking the option ‘Hide time outside timeframe’ in de settings of the dispatch board.
Service organization typically work with some form of formal agreements about the way customers will be charged for various service activities. With Exact’s Service management solution you can create contracts for your customers. In this blog post we will further discuss this feature.
The Service management solution makes use of multiple Exact products:
- Exact Synergy Enterprise (mandatory)
- Exact Globe Next (mandatory)
- Replication (Exact Integrator, CMDM, XML)
- SQL Service Reporting Services (mandatory)
- Exact Event Manager (optional)
In this blog post we will take a look under the hood at the components which make up Exacts Service Management Solution to see how they work together from a technical perspective.
When working with the Service Management solution you can print the contract invoices via Exact Globe. Depending on the invoice frequency, multiple invoices can be send during the duration of the contract.
The Exact Synergy Mobile team has developed several apps for Exact Synergy Enterprise. One of these is the Field Service app. This app is already available for some time as part of the Exact Service Management solution for manufacturers and wholesale companies to streamline their complete service management process.
Planning employees in the Service Management dispatchboard is done based on resource groups. The dispatchboard only shows employees that are linked to the selected resource group. Via the drop down box on top right of the dispatchboard you can select a resource group, to show the dispatchboard for that resource group.