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On this blog we will cover stories from all around the Exact ecosystem.

Posts Tagged ‘tablet’

Service Management: Time to assist the service engineer on the road!

Written by Robin den Buurman on . Posted in Exact Globe, Exact Synergy

 Exact is currently developing a new Service Management solution. More and more customers are working daily with the new service management solution and we are nearing the end of controlled release phase for integrated scenario.

We are about to launch the controlled release phase of the iPad tablet application for service engineers.

Our research showed that most of you want to provide the field service engineer with a tablet device so they can do their job easier, faster and be more efficient. Tablets are an excellent choice for this goal, they are affordable, easy and fun to use triggering engineers to do the realization and administration on time and correctly.

The iPad tablet application has all information your service engineer needs:

  • Addresses and contacts information
  • The ability to navigate to the service address
  • The machine, the machine’s history and technical manuals
  • Problem & solutions for the machine involved
  • Remarks on the service job from planner and service desk.
  • Planned hours and materials which can be predefined by the planner and adjusted by the service engineer.
  • Have their work signed off by the customer and directly email the service slip.

Although we are still finalizing the development and improving the apps design and look and feel here are already some screenshots to get a quick idea. 

Working with us to improve the app even further is highly appreciated. As controlled release customer of the service management solution you can immediately apply for the controlled release program of the tablet application with your Exact representative.

For our Dutch customers: I will be at Exact Live ’12 with my iPad!

Think an iPad is fragile? image source NOTE: Actual product may differ from from the screenshots above.

Exact Synergy Android app in the Android Market NOW!

Written by Martin Ortgiess on . Posted in Exact Synergy

We are in the Android Market! After some months of hard work and dedication we are proud to introduce the Android app for Exact Synergy.

In last month’s blog post, I informed you what we are working on and what to be expected from the Android app. Now it’s your turn! Download the App NOW and let us know what you think about it. It’s free for Exact Synergy and Synergy Enterprise users! Don’t forget to tell all your colleagues, so they can also have it.

The Android app has about the same functionality as the iPhone 1.0 with several small enhancements in it. A selection of the available functionality and the requirements is shown below

Available functionality:

  • Access to your workflow
  • Manage your own schedule and view schedules of colleagues
  • View, process, create or edit requests
  • Access customers’ information and communications. Directly call or email them or plan your route
  • Access basic colleague information and directly call or email them Book your expense claim by making a picture of your receipt. The expenses can be linked to a project or account
  • Easily confirm and enter billable time which will directly enter the billing process
  • Apply for your vacation

Requirements

For the app to work, you need to fulfill these requirements:

  • Exact Synergy Enterprise (as of Product update 244) or Exact Synergy (as of version 397). You will have the best experience when you have updated your Synergy (Enterprise) environment October 2011 or later. If you want to do a manual installation, please follow these steps (log-in to Exact customer portal required).
  • Android release 2.1 or above

 

The Android App is available for all user licenses in Exact Synergy Enterprise. In Exact Synergy it is available for professional users.

Happy apping! I look forward to your feedback.

Exact Synergy App for iPhone 2.0 in the App Store now!

Written by Martin Ortgiess on . Posted in Exact Synergy

Version 2.0 of the iPhone app is out. Download it from the App Store NOW!

In this major update of the Synergy app, we focused on making the app easier to use. You will directly see this after installing the app. Note that the new features are only visible working with Synergy product update 249 or above.

A lot of improvements are based on direct customer feedback. So, please let us know what you think about the app and leave a reply on this post or rate the app in the Appstore.

New in this version:

  • Full redesign to make the app more intuitive
  • Performance improvements
  • The request card is simplified and gives the user all information needed to fulfill his process