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On this blog we will cover stories from all around the Exact ecosystem.

Posts Tagged ‘servitization’

Service Management: 1:1 scenario General Available

Written by Robin den Buurman on . Posted in Exact Globe, Exact Synergy

As of today our new Service Management solution is generally available for 1:1 scenarios. This solution enables manufacturers and wholesale companies to streamline their complete service management process.

After many days of interviewing, visiting, developing, testing we reached a phase were we release the first part of functionality from the service management solution.

The solution supports the handling of:

  • corrective service activities
  • preventive service activities
  • contract management
  • dispatching / planning
  • material requirement planning
  • field service
  • registration of time and materials
  • contract and activity invoicing
  • 1 Exact Synergy Enterprise with one Exact Globe Next service administration

Benefits

  • Stay ahead of the competition
  • Achieve rapid response times
  • Enjoy profitable service contracts
  • Assign the right engineer for the job
  • Have all spare parts and materials on hand
  • Enable service engineers to do a great job, the first time
  • Become proactive instead of reactive

Thanks to all our customers and partners that have participated in establishing the functionality for this version!

Service Management: Time to assist the service engineer on the road!

Written by Robin den Buurman on . Posted in Exact Globe, Exact Synergy

 Exact is currently developing a new Service Management solution. More and more customers are working daily with the new service management solution and we are nearing the end of controlled release phase for integrated scenario.

We are about to launch the controlled release phase of the iPad tablet application for service engineers.

Our research showed that most of you want to provide the field service engineer with a tablet device so they can do their job easier, faster and be more efficient. Tablets are an excellent choice for this goal, they are affordable, easy and fun to use triggering engineers to do the realization and administration on time and correctly.

The iPad tablet application has all information your service engineer needs:

  • Addresses and contacts information
  • The ability to navigate to the service address
  • The machine, the machine’s history and technical manuals
  • Problem & solutions for the machine involved
  • Remarks on the service job from planner and service desk.
  • Planned hours and materials which can be predefined by the planner and adjusted by the service engineer.
  • Have their work signed off by the customer and directly email the service slip.

Although we are still finalizing the development and improving the apps design and look and feel here are already some screenshots to get a quick idea. 

Working with us to improve the app even further is highly appreciated. As controlled release customer of the service management solution you can immediately apply for the controlled release program of the tablet application with your Exact representative.

For our Dutch customers: I will be at Exact Live ’12 with my iPad!

Think an iPad is fragile? image source NOTE: Actual product may differ from from the screenshots above.