Welcome to the Exact Product Blog

On this blog we will cover stories from all around the Exact ecosystem.

Posts Tagged ‘mobiel’

Introduction of the Synergy CRM Apps at ‘Exact Live’ 2 October in Rotterdam

Written by Martin Ortgiess on . Posted in Exact Synergy

2 October 2013. That’s the date. Is it in your agenda already?

request_iphoneAt this day Exact Live will be held for the 2nd time in Rotterdam Ahoy. You will get a lot of information about the products we have delivered this year and about the products we will deliver with the next Product Update. The Mobile Apps will be well presented there. We will have a break-out session where we explain our vision on mobility and what our direction will be for the coming years. I will also be available at the demo plaza together with my iPhone and iPad to show you the latest and greatest.

Last couple of months we have been working hard on a new CRM App. This App is still in development and will be released with the next Product Update.

So come and join us at Exact Live, visit the break-out session Nieuwste innovaties voor Exact Globe Next & Exact Synergy Enterpriseof Bert Siekmann and come look for me at the demo plaza. Most of the work is already done, so we have a lot too show you at Exact Live.

See you at 2 October, Ahoy Rotterdam. When you have not registered yet, don’t be too late and do it today.

Service Management: Time to assist the service engineer on the road!

Written by Robin den Buurman on . Posted in Exact Globe, Exact Synergy

 Exact is currently developing a new Service Management solution. More and more customers are working daily with the new service management solution and we are nearing the end of controlled release phase for integrated scenario.

We are about to launch the controlled release phase of the iPad tablet application for service engineers.

Our research showed that most of you want to provide the field service engineer with a tablet device so they can do their job easier, faster and be more efficient. Tablets are an excellent choice for this goal, they are affordable, easy and fun to use triggering engineers to do the realization and administration on time and correctly.

The iPad tablet application has all information your service engineer needs:

  • Addresses and contacts information
  • The ability to navigate to the service address
  • The machine, the machine’s history and technical manuals
  • Problem & solutions for the machine involved
  • Remarks on the service job from planner and service desk.
  • Planned hours and materials which can be predefined by the planner and adjusted by the service engineer.
  • Have their work signed off by the customer and directly email the service slip.

Although we are still finalizing the development and improving the apps design and look and feel here are already some screenshots to get a quick idea. 

Working with us to improve the app even further is highly appreciated. As controlled release customer of the service management solution you can immediately apply for the controlled release program of the tablet application with your Exact representative.

For our Dutch customers: I will be at Exact Live ’12 with my iPad!

Think an iPad is fragile? image source NOTE: Actual product may differ from from the screenshots above.