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On this blog we will cover stories from all around the Exact ecosystem.

Posts Tagged ‘252’

Happy New Browsing

Written by Michiel Dorjee on . Posted in Exact Synergy

Another year has come to an end and a new one is beginning. We are making plans and setting goals in order to make the New Year count. The first one is planned for January 9, 2014. Because then Exact Synergy Enterprise Product Update 252 will become generally available. As of this product update you can enjoy the new and existing features using your desired web browser.

Statistics shows that Internet Explorer is the most used web browser but market share is declining. Nowadays there are more flavors out there to get connected to the World Wide Web. Not only different browsers offer you to surf on the web but also devices, such as tablets, smartphones and TVs. Giving you the possibility to use Exact Synergy Enterprise in other main web browsers we started a project early 2013. After a couple of months of hard work we reached the following milestone that 949 pages plus controls are compatible with the latest version of:

  • Internet Explorer 10 (compatible mode) on Windows
  • Google Chrome on Windows
  • Mozilla Firefox on Windows
  • Apple Safari on Mac OS

Together with 2013 the Controlled Release period has (almost) come to an end. Let’s welcome the New Year with the support of multi-browser and start making it count.

Happy New Browsing!

(Image Source: NY Times)

Filter on ‘Project’ in the Service request

Written by Michiel Dorjee on . Posted in Exact Synergy

In most cases Service Management customers are having a lot of Service configurations for every account in their administration. In every Service request, an extensive list of Service configurations is generated what affects CPU usage. In this situation we advise you to use Projects which can be linked to the configurations.

In the Service Order request we have built a filter on the available Service configurations that are linked to a particular Project. The benefit is that the system does not have to retrieve a large amount of data which improves the response time significantly. This functionality will be available in Exact Synergy Enterprise product update 252.

How does it work? In the Service order request there is a ‘Project’ field.

ServiceOrder_filterProject

By filtering on ‘Project’, only the Service configurations that are linked to the Project – in this example we have linked to project ‘P001’ – will be shown in the Configurations section.

ServiceOrder_listConfigurations

In case there are no configurations linked to the selected Project, we present a notification so that the user understands why no data is presented.

ServiceOrder_listConfigurations-message

If you have any questions, please leave a reply on this article.