This announcement applies to customers who use Exact Globe and\or Exact Synergy Enterprise and an integration solution on ELIS which integrates with Exact Globe and\or Exact Synergy Enterprise.
Due to changes made in the latest version of ELIS, version 18.104.22.168 and higher, you need to review your update policy. The ELIS version that is released with product update 257 of Exact Synergy Enterprise only supports Exact Globe product update 412 and Exact Synergy Enterprise product update 257.
As of product update 257 of Exact Synergy Enterprise ELIS follows the release cycle of Exact Globe and Exact Synergy Enterprise and has therefore also become dependent on the used product update of Exact Globe and Exact Synergy Enterprise. Therefore below support matrix is applicable as of now.
|ELIS version||Exact Globe product update||Exact Synergy Enterprise product update|
|From 22.214.171.124 to 126.96.36.199||411||256|
|From 188.8.131.52 and higher||412||257|
If an version of ELIS is used which is not compatible with the used product update of Exact Globe and\or the used product update of Exact Synergy Enterprise, the integration solution will not work.
A new version of ELIS can be installed from the CAB folder of your Exact Synergy Enterprise installation folder or via the management console of ELIS. The version installation file for ELIS from the Exact Synergy Enterprise installation folder will always follow the product update of Exact Synergy Enterprise. Via the ELIS management console you can decide which version of ELIS to download and install and via this method you have to make sure you install the version that is compatible with your Exact Globe product update and\or your Exact Synergy Enterprise product update.