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Change regarding the product updates that are available for download

Written by Michiel van Rooijen on . Posted in Exact Globe, Exact Synergy

When performing an update of Exact Globe Next and Exact Synergy Enterprise you have the possibility to select the product update you want to install.

The availability of the older product updates causes confusion among customers our who perform an update. Because there is little demand for the old product updates and they are not up-to-date in terms of legislation and regulations, in line with our Terms and Conditions as of now only the last five product updates are available for download.

At the moment the following product updates are available for Exact Globe Next: 404, 405, 406, 407 and 408. For Exact Synergy Enterprise the following product updates are available 249, 250, 251, 252 and 253.

Older product updates are no longer available for download, but are available on request. For more information about requesting an older product update, see this document on our customer portal.

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Comments (1)

  • bitservice.at

    |

    I dont think that will avoid confused customers… It would be much more help, if people could see in the product updater, which release they currently run, so it would be obvious that they need a newer release than that …

    or mark newer releases with a special text
    eg. 408 (newer), 407 (current), 406 (older)

    then there is actually no need to be able to install an older release than current (if it is installed already, so all releases should be shown only when there is no current installation)

    and there will still be a little confusement by current behaviour, if Exact adds / updates files in the same release a customer has already installed (example: payroll changes added months after original release date, so customers should reinstall the same release and not the newer one)

    Reply

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