Service Management allows users to manage multiple service activities within one service order. Customer feedback shows that for a lot of business processes only one service activity applies, knowing upfront who is the service engineer and the material that is needed.
From product update 252, which is expected for commercial availability early January 2014, we are introducing a new ‘Service order (single)’ request. This service order supports one service activity type per request and one or more service engineers and material lines. The service order request displays all information regarding the request and the corresponding activity in one screen. The user can define the layout (if user rights are granted) to show information in tabs or as page sections.
Click on the screenshots below to enlarge.
- Support of a simpler user interface for registration and managing service requests involving one activity only;
- A service order request only registers, plans and manages one service activity in the main service order request screen;
- More prefilled (defaulted) service order information in the request to reduce number of key entries of the end user. This will make it easier to enter a request and will avoid users to make mistakes.
If you have any questions, do not hesitate to leave a reply on this blog.