Service Management customers with many small-scale Service activities usually have a lot of activities that need to be authorized and realized every day. These are often in-house activities such as calibrating instruments, modifications, small repairs, etcetera. This process is currently handled per request, which means a lot of processing time.
To facilitate this process handling we have built two new Service Management pages with overviews of Service activities that can be authorized or realized. The use is very simple. Use the checkbox to select all Service activities in the list that can be authorized or realized or select activities individually. With one press of a button the activities processed. This saves you a lot of mouse clicks and time!
This functionality will be available from product update 252, which is expected for commercial availability early January 2014. If you have any questions, do not hesitate to leave a reply.