For our Dutch Exact Online customers we have just adjusted the layout of the ‘Help startpage’. With the one aim to make the page better usable by offering you less options in a more clear way. Attention grabber is hopefully a big search field where you can type the keywords for the matter you need help with.
There was one change we got upfront some feedback on; the search field doesn’t come with a ‘Go’ or ‘Search’ button. Just an enter after your keywords will do. Although we got this feedback during our internal reviews we feel confident about the clarity of the search box itself. We think the appropriate action to fire the search (hitting the enter key on your keyboard) is obvious and so we could even make the page more clean. What could you do more than hitting enter on your keyboard after you put in your query?
The new help start page offers you:
- the mentioned search box
- a list of at the moment frequently asked questions
- a quick link to the guidance we offer for different processes
- options to contact us for a question, by phone an to chat instantly
- a way to retrieve your earlier communication with Exact
We certainly hope you find now easier what you are looking for, when you miss something just let us know via a reply to this post.