As you know in the last product update we introduced role based security license model which gives you control over functionality and license cost. As of the product update 245 we made a clean split between the Employee self-service and CRM roles due to different needs and usage. In case the user requires both roles, the roles can be combined giving the user all the functionality of these roles. It is now possible to assign to each role 15 different request types. Hence, if you have both roles, you are able to use up to 30 request types.
Watch the video below, to find out more about the License Model update as of product update 245.