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Update on License Roles

Written by Robin den Buurman on . Posted in Exact Synergy

As you know in the last product update we introduced role based security license model which gives you control over functionality and license cost. As of the product update 245 we made a clean split between the Employee self-service and CRM roles due to different needs and usage. In case the user requires both roles, the roles can be combined giving the user all the functionality of these roles. It is now possible to assign to each role 15 different request types. Hence, if you have both roles, you are able to use up to 30 request types.

Watch the video below, to find out more about the License Model update as of product update 245.

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Comments (2)

  • Bert Zweers


    When I create roles (in ESE245) there are always function rights already attached to my newly created role. For example: I create role 1000 and then I see two function rights already attached to the role (157 en 145). For other roles (numbers 1001, 1002, 1003) this happens as well.
    Maybe you can make sure this is cleaned up.
    Kind regards,


  • Robin den Buurman


    Hi Bert,
    I can’t reproduce this but can you contact support on this issue?



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