For the upcoming new product update 242 of Exact Synergy Enterprise we will, amongst others, deliver the integration of Office Communication Server (OCS) within Synergy Enterprise. The goal is to enable OCS presence within Synergy Enterprise in order to enhance collaboration and improve Synergy Enterprise as the central information point.
You might recognize OCS presence as the icon in Windows Messenger showing whether a person is available or not, like: Martin Ortgiess.
From here, you can start up a communication via instant message, call, LiveMeeting or other methods based on the presence of that person. Starting a conversation is only one click away:
Note that the communication methods available are dependent of the OCS implementation.
Presence within Synergy Enterprise is not new. This functionality is available since the beginning of the product. Every Synergy Enterprise user will recognize this icon. It shows how long ago the user has logged into Synergy Enterprise.
Where OCS presence is based on information from Microsoft Exchange Server, usage of keyboard and other devices, the current Exact Synergy presence is based only on the last action of a user in Exact Synergy Enterprise. Where OCS presence has multiple statuses of presence, current presence is logged in not longer than hour ago, or logged in longer than hour ago.
Enabling OCS presence within Synergy Enterprise is a setting. Activating this setting will directly show OCS presence of users within Synergy Enterprise. OCS presence will not only be available on those places where the monitor was shown, but also in other screens like the resource card and in the requests. By enabling OCS presence, the old ‘monitor’ will not be available anymore.
Via this post I hope to get more feedback on especially this part. Should the current presence indicator (presented by monitor) remain available when OCS presence is activated? With OCS presence much more functionality is offered. The field on the resource card, showing the last action of the user remains available.