Service | Exact Product Blog

Source: http://www.northwestmilitary.com/news/fort-lewis-blog/2011/06/How-about-a-customer-service-job/

Service Management: Service Activities explained

Posted on 17. Jan, 2012 by Robin den Buurman.

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The service activity is used to register the whole process from entering the request until the invoicing. The service activity is an Exact Synergy Enterprise request with extra options. You can view the configurations of a customer, and choose the service that is required. In addition, you can create one service activity or multiple service [...]

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Service Management: Closer look at contracts

Posted on 13. Dec, 2011 by Robin den Buurman.

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Exact is currently developing a new Service Management solution. The team has created this video to give you a global preview about what you can expect from the solution which will be available soon. However we would like to take you a little bit more in depth for Service Contracts at this stage. The service contract [...]

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Service Management: Service slips and more

Posted on 07. Nov, 2011 by Robin den Buurman.

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Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon. For reporting, alerting and monitoring MS Reporting Services based reports and a set of predefined events will be offered. From [...]

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Service Management: Planning a job

Posted on 18. Jul, 2011 by Robin den Buurman.

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Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon. Dispatching of service activities Assigning the right engineer to a service activity is essential in service organizations. Aspects such as availability, [...]

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Service Management: Register service jobs

Posted on 11. Jul, 2011 by Robin den Buurman.

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As I informed you in my previous blog, last week, we are developing a new Service Management solution. Our development team has created another video to give you a sneak preview about what you can expect from the solution which will be available soon When creating a service request you have to deal, most of [...]