service | Exact Product Blog

Service Management: 1:1 scenario General Available

Posted on 16. Nov, 2012 by Robin den Buurman.

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As of today our new Service Management solution is generally available for 1:1 scenarios. This solution enables manufacturers and wholesale companies to streamline their complete service management process. After many days of interviewing, visiting, developing, testing we reached a phase were we release the first part of functionality from the service management solution. The solution supports the handling [...]

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Service Management: We are in Controlled Release!

Posted on 13. Mar, 2012 by Robin den Buurman.

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On behalf of the whole solution team and the development teams we are happy and proud to announce the next phase of Exact’s Service Management solution! It all started out on June 4th last year with the first sneak preview blog post and a video. Then we showed you a simple example how the solution [...]

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Source: http://www.northwestmilitary.com/news/fort-lewis-blog/2011/06/How-about-a-customer-service-job/

Service Management: Service Activities explained

Posted on 17. Jan, 2012 by Robin den Buurman.

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The service activity is used to register the whole process from entering the request until the invoicing. The service activity is an Exact Synergy Enterprise request with extra options. You can view the configurations of a customer, and choose the service that is required. In addition, you can create one service activity or multiple service [...]

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Service Management: Closer look at contracts

Posted on 13. Dec, 2011 by Robin den Buurman.

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Exact is currently developing a new Service Management solution. The team has created this video to give you a global preview about what you can expect from the solution which will be available soon. However we would like to take you a little bit more in depth for Service Contracts at this stage. The service contract [...]

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Service Management: Service slips and more

Posted on 07. Nov, 2011 by Robin den Buurman.

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Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon. For reporting, alerting and monitoring MS Reporting Services based reports and a set of predefined events will be offered. From [...]