Tag Archives: service management
Posted on 07. Feb, 2014 by Vincent Henricks.
As of today, a new Field Service App is available in the Apple App Store.
A few highlights:
- New look-and-feel, in line with the new Exact CRM App;
- Improved section for adding materials to the service order;
- Search by item code when adding materials and select items from different warehouses;
- Request number is visible on the service order.
Posted on 10. Dec, 2013 by Patrick Toonen.
In the last phase of its controlled release, the Exact Field Service App received a well-deserved visual makeover. While the mobile team was busy improving the app, Apple released iOS 7 for the newer generation iPads, which changed the look and feel dramatically. We are proud to announce that the overhauled Field Service app now […]
Posted on 09. Dec, 2013 by Vincent Henricks.
From product update 252 we are introducing a new ‘Service order (single)’ request. This service order supports one service activity type per request and one or more service engineers and material lines. The user can define the layout to show all information in one screen or in tabs.
Posted on 19. Nov, 2013 by Vincent Henricks.
Service Management customers with many small-scale Service activities usually have a lot of activities that need to be authorized and realized every day. In product update 252 we have built two new pages with overviews of Service activities that can be authorized or realized. With one press of a button the activities are put through to the next stage of the process. This saves you a lot of mouse clicks and time!
Posted on 02. Sep, 2013 by Vincent Henricks.
Most customers have a lot of Service configurations for every account in their administration. In every Service request, an extensive list of Service configurations is generated what affects CPU usage. In the Service Order request we have built a filter on the available Service configurations that are linked to a particular Project. The benefit is that we do not have to retrieve a large amount of data which improves the response time significantly. This functionality will be available in product update 252.