Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon.

Dispatching of service activities

Assigning the right engineer to a service activity is essential in service organizations. Aspects such as availability, skills and stock on hand are the instruments a planner or helpdesk employee can use in making sure the right engineer is planned for the job. We looked at the gaps that customers experience in the current plan board of Field Service in Exact Synergy ASP and used these to design and develop a completely new plan board. This plan board helps you to solve issues like separating backlog from planned activities, filter on resource and activity-related constraints, and makes it easy to assign or reassign service activities to one or more engineer.

Feedback is highly appreciated!

Note: We are still developing and improving this solution, the shown solution can differ from the actual delivered solution.

Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon.

Need for speed when creating service requests

When creating a service request you have to deal with different situations. Most of the time the information provided is very limited and response time is critical. This movie gives a first impression of the usability aspect we can offer when dealing with incoming requests for service.

Generate Service configurations and activities from sales orders

In the current situation it is a separate manual step to make a service configuration visible for the service organization and to create service-related activities that come with the delivery of such items. Service configurations and service activities, such as installation activities, can now be generated directly from the Exact Globe sales process. A good example of cross-disciplinary integration that drives efficiency for companies that service the products they sell.

Feedback is highly appreciated!

Note: We are still developing and improving this solution, the shown solution can differ from the actual delivered solution.

As of this week, Exact Synergy Enterprise product update 246 is in controlled release. As usual, the release is now available for resellers and all controlled release customers that take part in it. This new product update is planned to be generally available in the end of July 2011.

Professional Services Automation
This product update focuses primarily on automation of professional services organizations, where we have added several new features to support project managers, consultants and project controllers in their daily work, such as:

• Additional improvements in the hour & expense entry screen for consultants (video);
• A new project manager license role that can create PSA projects, define budgets and project scopes, create work breakdown structures, find and plan people, approve their realized hours and invoice them to the customers via Exact Globe (video);
• Improvements to rates and items for project controllers and project managers, who will be able to, among others, define project, customer and personal rates with cost and sales prices in multiple currencies, and on top of that define multiple assortments of items. We have also increased the total amount of allowed rates. (video)
• Improvements for administrators such as:
  • 64-bit environment compliance;
  • Additional request types to be used by consultants;
  • Control over sections of the hour & expense entry screen.

Reporting services
Moreover, we have added new features in reporting to provide our customers with even better insight into enterprise data:

• Possibility to share reports via the customer and reseller portal
• Retrieving information from many administrations separately with one report
• Linking multiple persons to a report irrespective of the assigned roles
• Identifying reports as web parts

Mobile Synergy
Based on feedback and suggestions from our customers, we have also extended features in Mobile Synergy. You can now view your own calendar and schedule appointments with your accounts and colleagues.

Looking forward to your feedback on the new update!

The B2B E-Commerce Portal (ECP) is planned to be general available in July (with Exact Synergy Enterprise pu 246/Exact Globe pu 401). The last month’s we developed two major functionalities and about 10 smaller ones. The major functionalities are the Electronic Payment support and the E-Variant support. Electronic payment can be done via Ogone (http://www.ogone.com), Ogone offers their customer a wide range of electronic payment methods (Credit card, iDeal, PayPal and so on).

The other new functionalities include:

• Displaying bigger images when clicking on a catalog image
• Displaying free fields with an URL as a link
• Having the favorite item widget on the account page
• Support for non-sales items (add to cart is not disabled for these items)
• Item name widget can display code and/or description now
• The default order quantity can be linked to a item free number field
• The DB.config is created automatically now when adding a new portal
• We have a specific product updater for ECP now
• When saving a shopping cart, the current one can either be cleared or not now
• The Item image widget will also display html now

2 introduction movies were created for ECP, one in English and one in Dutch.

If you have any questions about ECP, please contact me (stan.houben@exact.com)

It is 25 years ago that a group of students in Delft, the Netherlands, started a small company that offered clever software solutions to entrepreneurs. That small company has grown to a multinational company with 2.400 people spread across 40 countries that used to be called ‘Exact Software’ and as of today is called ‘Exact’. And here at Exact we still do what our founders did 25 years ago: we serve entrepreneurial businesses with business software solutions that give you the freedom to successfully address challenges and opportunities, creating value for your customers and ultimately for yourself.

New brand strategy: rebranding our products

This week we celebrate our anniversary and today we have reveilled a new brand strategy to the world. As you can see on this blog, a new visual identity with a new logo and a new tagline, ‘Exact. And it all comes together.”,  are part of this new brand strategy. We have launched a new website, all over the world our offices have been redecorated and the new logo already shines brightly on our new headquarter office that is under construction.

As a customer using Exact Globe, Exact Synergy and Exact Synergy Enterprise  you will notice that your product has been rebranded too. As of today, if you update or upgrade your software, our new visual identity will smile at you whenever you start your systems. Our Exact Online customers have maybe already noticed that the live environment of Exact Online has also been rebranded during the weekend.

For more information about our new brand strategy, please visit the new Exact corporate website. In the press release about our brand strategy you can also read the reaction of Bo Lykkegaard, IDC’s European Enterprise Applications Program Director.

Exact Online: more than 10.000 customers

But there is more to celebrate. Today we are also proud to announce that we are supporting more than 10.000 Exact Online customers in the Netherlands with growing their businesses. Thank you all for the trust you have placed in us! We will keep innovating and extending our Exact Online offering in the coming period of time, just like we have done in the past.

Product Update 395 now available

And like that is altogether not enough reason to have a party, today we have also made product update 395 for Exact Globe available for you to download. This blog is all about our products, so of course we have created a special blog post about product update 395 to show you what benefits this product update has to offer you.

If you would like to congratulate us with our anniversary: of course you are welcome do so in the comment section below.

As per product update 240, Exact Synergy Enterprise is certified for the newest Microsoft platform Windows Server 2008 R2. This is good news for our customers they’ll be able to benefit from the latest developments Microsoft has put into this brand new release.

They’ll not only benefit from the latest features right now, but also from the upcoming release of Microsoft Office 2010, which will see the light of day in the second quarter of 2010. A specific benefit for many customers will be the further integration between Windows Server 2008 R2 and Microsoft Excel 2010 for quickly analyzing information.

More information can be obtained from the Microsoft’s website.

Welcome to the shiny, new Exact Product Blog. At Exact Software we continuously invest in our product offerings, ensuring that you can benefit from state-of-the-art technology that helps you to drive and grow your business. Today, we’re launching our Product Blog to keep you updated on what is happening in our world of business empowerment software. We do not only want to help you leverage your Exact solution more effectively, but we also want to provide you a sounding board for everything related to us and our products.

On this blog we will of course share product related news with you, mainly focused on our corporate product lines Exact Globe, Exact Synergy and Exact Online. We will provide you tips & tricks and we will give you insight in the future direction of our products by showing you what we are developing for new product updates. But also if you just want to know what it is like working for Exact or if you’re wondering how Exact develops its products, you came to the right place.

At Exact, just like at many other companies, a lot of interesting conversations take place near the coffee machine. Colleagues tell each other what they are working on, exchange opinions and ask each other for advice. This Product Blog is our virtual coffee place where we want to have these kind of conversations with you, so your feedback is highly encouraged and appreciated. Feel free to share your two cents on how we could make this Exact Product Blog more useful and informative. If you want to keep track of what is going on here, please use the RSS-feeds or e-mail subscriptions to receive our latest posts at your own convenience.