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Posts Tagged ‘Event Manager’

Rafiki’s Corner – Quality Systems and Exact Event Manager

Written by Sander van Triet on . Posted in Exact Event Manager

Every organization has a defined set of Quality & Compliance systems in place. These may be official and governed by principles found in ISO9000 guidelines, or FDA regulations and even SOX Compliance levels. They may even be unofficial, guided by the owners need and desire to ensure the final delivery of quality products and services to customers. From interviewing customers on their deployment of Exact Event Manager and the challenges they face with maintaining these quality systems, it is quite clear that Exact Event Manager has a “golden key” when it comes to enforcing and automating many of these procedures. Lets’ take a look at some ISO9000 procedures deployed within a real-life distributor of high tech flow control equipment.

Firstly, it is important to understand that software is NOT ISO compliant. No software is. The compliance with ISO is centered on the organization and its’ defined policies and procedures. In short

      • Document what you do
      • Do what you document
      • Is it effective?

I know this may seem simplistic, but it really does help understand the definitions of ISO9000 (and other certifications within ISO such as ISO 14001).

So, the point in case under discussion today also makes use of this “definition” of ISO. Here we go….

Davis Controls (www.daviscontrols.com) is a distributor of high tech flow control measuring equipment, among other things. They are ISO9001:2008 Certified throughout their organization. They use Exacts’ products and solutions to assist them in maintaining their high level of commitment to quality and adherence to their QSM (Quality Systems Manual). They have many procedures that define pretty much all of what they do, that assist in bringing products and services of the highest quality to their customers, all the while seeking ways to continuously improve those very processes and quality. In the loose definition above, “Document what you do”, Davis Controls has a defined and documented policy which states that any Sales Order over $10,000 in value requires authorization from a manager before it can be confirmed and delivered. This helps them mitigate any financial risk on higher value orders, which is an imprtant part of their procedures in today’s economically challenged era.

So, the policy simply defines what they need to adhere to. Every order that meets this criteria is then sent over to the manager for sign off and approval. This can be an arduous and time consuming task, open to potential slips and delays if attention is not paid carefully. Davis Controls’ challenge was to find a way to remove any risk in the procedure and automate it where possible, so that the element of human effort is removed from the equation. Having had signifcant experience with Exact Event Manager, they immediately turned to the solutions offered within the solution. A simple query was built, looking for any Sales Orders over $10,000 in total. This would run periodically on a defined schedule. The moment Exact Event Manager finds such a Sales Order, it will proceed to create a Workflow Request within Exact Synergy Enterprise with all the necessary information tied to the request, that would be routed to the Sales Manager. The sales manager would perform the evaluation of the sales order, and then either approve or reject the request. Upon approval, the Sales Order is then updated to an Approved status and life can continue normally.

Once again, this may seem like a fairly innocuous and simple use for Exact Event Manager. However, this use of the toolset allows for the automation of a highly repetitive activity that is fundamental to their financial controls and mitigates any risk associated with potential slips from a manual process. This policy, and subsequent procedure is then documented in their QSM and they can unequivocally trust that this is one policy that they no longer need to worry about. The ultimately make Exact Event Manager take care of the “Do what you document” part of ISO.

One of the key success factors here is keeping it simple. Davis Controls has identified a highly repetitive, yet important procedure that can, and should be, automated. Exact Event Manage provides them the tools to get the job done in a “fire-and-forget” mode. Oh yes, the Sales Manager obtains a summary, via email, weekly of all those Sales Orders over $10,000, driven automatically by Exact Event Manager!

As the world of Exact Event Manager grows, I am constantly looking for cool uses of the solution within real-life situations. If you have any, please feel free to contact me and let me know.

Rafiki’s Corner – Calling All Exact Event Manager Evangelists!!

Written by Sander van Triet on . Posted in Exact Event Manager

Are you a user of Exact Event Manager? (if not why not ?!) The solution has now been out in the market, globally, for almost a year now and the growing number of users point to a measured level of success. All is good! We are hard at work on the next release of Exact Event Manager, that promises to be an awesome release and at the same time, we are working on a Maintenance Release that will include various software corrections.

Now, the time has come to take the solution to all corners of the earth, ensuring all Exact customers benefit from the huge business potential built into the DNA of Exact Event Manager. However, to do so, we need your help. Here is how you can help….

As everyone in business knows, the most effective form of marketing is not campaigns or branding, but word of mouth referrals and references. It is here that we need your help. We are looking to recruit customers who are willing to act as a reference for Exact and Exact Event Manager. These references may be called upon to talk to prospective users of the technology and answer some of their questions, based on your own experiences. This is an extremely important cog in the gears of a product life cycle. We have a large pool of customers already embracing the technology and we would like to hear about you. We would like you to tell your story, and provide other users and prospects with insight into the rewards and benefits that Exact Event Manager brings to the Exact solution stack and potentially to your business. When I say “Story”, I mean exactly that, in your own words. You have bragging rights over your successes and we would like very much to hear those stories and share them with a broader, global community.

If this is something that interests you, please contact me and we can get together and chat about what the program involves and what the benefits on your side are for joining such an important program.

Cheers!

Welcome to Exact Globe Next

Written by Michiel Dorjee on . Posted in Exact Event Manager, Exact Globe, Exact Synergy

On behalf of product management, I’m proud to introduce Exact Globe Next that combines and integrates different Exact solutions.

Exact Globe Next offers one menu which functions as a shell to combine and give access to several solutions: Exact Globe, Exact Synergy Enterprise, Exact Event Manager and integration with SQL Server Reporting Services (SSRS). Combining all these products into one provides you with a complete solution with which you can effectively and proactively run your business, but also it enables you to see which direction your business is heading. You will gain more control over your company and processes, and stay on top of your business.

If your company is already using Exact Globe, with addition of Exact Synergy Enterprise functionality it will be much easier for your employees to collaborate online more effectively, for example by creating tasks for one another, search for people and accounts and read news about the company on the intranet home page and even submit vacation request. All employees can access Exact Synergy Enterprise with the Synergy user, but more license roles can be purchased for employees if extra functionality is needed. If you are already using Exact Synergy Enterprise all functionality you have right now will be also available with Exact Globe Next.

Thanks to the integration with SSRS you can view dashboards and reports that will give you strategic insight in your organization’s key performance indicators. With Exact Globe Next you will get a default set of dashboards that will help you to gain maximum control over your business at any time.

Exact Event Manager helps to identify and respond to critical conditions which have been defined within your organization. And with Exact Globe Next you will be able to make use of this automatic alert function, having 8 default events with an option to purchase additional event packs.

Now you might be asking yourself what it means for you in practice. With Exact Globe Next you can count on:

  • The new insight: always having the latest information at your fingertips is a prerequisite for doing good business
  • The new overview: set the right priorities with Exact Globe Next. This innovative business software thinks with you.
  • The new collaboration: collaboration with each other is easier than ever before.
  • The new convenience: work faster and more productively with the user-friendly Exact Globe Next.

Those are only the high level benefits of Exact Globe Next, please visit the Exact Globe Next website where you can get more information about this solution, watch videos and see how you can request the upgrade.

We will be providing more information about Exact Globe Next on the Product Blog, so stay tuned!

Rafiki’s Corner – Exact Event Manager 1.6 – Now in Controlled Release!

Written by Sander van Triet on . Posted in Exact Event Manager

It is always a beautiful thing when you wake up in the morning, check your messages and the first thing you see is acceptance of a product release! That is what I woke to this morning….acceptance by the commercial group that Exact Event Manager 1.6 can go into Controlled Release. This comes after three days of addressing specific issues identified during the past week of internal regional testing. This puts us on time and on target with this release.

As discussed previously, Exact Event Manager 1.6 has two new and innovative feature sets added to the core functionality. Support for SSRS as an action and the creation of documents, as an attachment into Exact Synergy Enterprise. This release also provides for the ability to include email as an action as part of the management and maintenance of the so called Event Packs. This means that you will be able to create, package up and share a selection of Events that you have created, for whatever purpose.

Exact Event Manager 1.6 het al klaar a hele klomp goeie aanbevelings hier in die VSA gekry, met omtrent 5 kliente wat aangedui het dat hulle graag in die  CR program wil deelneem. Oops, I forget myself, let me switch back to English!

My blog appears to be gaining ground as a source for untethered information on Exact Event Manager. I think I now have 4 readers, up from one, which shows progress! So, for those of you who do read this blog, there is something that I need to touch on, based on a the frequency with which one specific question is asked. The question is “Is Exact Event Manager based on SQL triggers or a schedule?”. Well, let me answer that question for you.

Exact Event Manager (all versions), deploys what is known as a Table Scan model, for data scanning and acquisition. This ostensibly means that you define a query and then set a schedule as to when that query should run. Pretty straight forward. There is of course, another method used in event management technologies and that is the trigger based mechanism, where a “query” is defined but it is not set to a timed schedule. It is executed based on a condition that is defined within the data itself. This means the event is executed when the condition is met, instantaneously.

I have been asked recently if we support the trigger based concept within Exact Event Manager. The straight answer is NO. Exact Event Manager makes use of the Table Scan method at the moment. As part of our ongoing research and solution design, we are constantly evaluating where we should be going and with what technologies, and this is something that we are looking at closely. I trust this answers that question?

So, back to Exact Event Manager 1.6. The Controlled Release (CR) program has started and for those who are interested in signing up for this exciting and value based solution, please contact your specific account manager, who will be more than happy to help determine how we can best assist you and your business.

Have a great weekend!

Rafiki’s Corner: Spring is here and Exact Event Manager 1.5 is in Controlled Release!

Written by Sander van Triet on . Posted in Exact Event Manager

And it all comes together! Today is March 1, 2010 and in the Great White North, Canada, that means Spring Day. I can think of no better way than to celebrate the movement into Spring, a time of new things to come, with the release of Exact Event Manager 1.5 into Controlled Release (CR). This is the phase of the release cycle where our customers get to sample the efforts of a dedicated team, and put our solutions to work, making their lives easier.

This launch into Controlled Release is the culmination of many, many man days testing, fixing, adjusting and releasing code to be re-tested. Weekly releases, and on occasion, multiple releases a week, spread over a period of 2 months, have resulted in what will is looking to be a release to be proud of. I do know that there is much excitement around this release and all the possibilities it brings our customer base.

Exact Event Manager is one of those solutions that assists in immediately unlocking hidden value within any organization, no matter the industry or market.

In summary, Exact Event Manager 1.5 provides the following capabilities:

  • Support of MS-SQL 2000, 2005 and 2008 R2 as a data source and action
  • Support of SMTP and POP3 for email sources and actions
  • The creation of a Request, as an action, in Synergy Enterprise based on the event
  • Distribution of a Crystal Report, in pdf format, of reports with grouping. (Invoices, Quotes etc)
  • Update (DML) of the supported SQL databases as an action

Exact Event Manager 1.5 is a browser based application developed using .NET 4.0 and Silverlight 4.0 technologies, allowing for anytime, anywhere management, supporting Unicode and diacritics. An embedded Rich Text editor provides a platform for professional outbound emails as actions with images

The creation of Queries, as part of the event can be accomplished through an intuitive Query and Expression Builder, or for those SQL fundis, you can manually build your complex SQL query. There is something for everyone.

Exact Event Manager 1.5 is a solution that has no market boundaries. Irrespective of the industry you are in, there are always aspects of your business that remain hidden and represent opportunities. Deployment of Exact Event Manager 1.5 in any business will help immediately unlock that potential, automatically and iteratively allowing businesses to focus on growth. The return on investment is extremely short, yet long living.

It is now open season on Exact Event Manager 1.5. If you wish to participate, please contact your relevant account manager.

Rafiki’s Corner – Have you heard the one about?

Written by Sander van Triet on . Posted in Exact Event Manager

With the ever expanding footprint of Exact Event Manager around the world, we are fast gaining insight into some of the effective and meaningful uses of the high-value  business solution. I have recently started contacting customers that I know and asking them for some examples of how they have deployed Exact Event Manager. This is a fascinating exercise and I thought it is relevant to share some of these experiences with the larger community through this Product Blog. I will regularly post blogs on some of the real-life uses of Exact Event Manager, in the hope that ideas being to flow.

So, yesterday, Wednesday March 28, I went to spend some time with a customer not too far from my office. This is a customer that I have known for a long time but have never visited their new Head office digs here in Cambridge, Ontario, Canada. Company ABC is a Canadian company with many divisions and locations across the country, classified in the food processing industry. They use a number of Exact’s solutions to assist in driving their business forward and have done so since 1998. Exact Event Manager, along with Exact Synergy Enterprise, are their newest additions to their solution set from Exact.

Their plan was to implement Exact Synergy Enterprise to solve some challenges they faced with Quality Assurance and related documentation (Certificates of Analysis etc). This would have been accomplished with Exact Synergy Enterprsie and Exact Event Manager. The plans and ideas were well mapped out and timelines defined. Then reality poked its ugly head up like a gopher on a newly dressed golf green, right when the final goal was in line. In this case, the gopher was a well publicized strike by Canada Post employees. Hmm, you might say. How is it possible that in todays’ technology driven world would a postal strike affect business? Especially in a country such as Canada eh!! Well, it does have a huge impact, both for folk at home and for businesses.

On the 3rd June, 2011, a rolling strike was initiated across the country by the members of the Canada Post delivery services. From that point on, you had more chance of seeing the Toronto Maple Leafs making the play off’s than receiving a bill in the mail!! And therein lies the rub, as well as the opportunity! As we all know, these days in business (and at home as well!) Cash is King! However, without customers receiving invoices for products and services, no one is going to get paid. The old adage of “Your cheque is in the mail”, was not one that was going to work this time!!

So, Company ABC responded to this challenge laid down by reality and looked into their box of tricks and solutions provided by Exact, seeking ways to mitigate this potentially crippling business interruption. Low and behold, they came across Exact Event Manager!! They henceforth, postponed their other projects and focused on looking for a solution that lay within Exact Event Manager. “What if we could email all our invoices to customers?” This was the high level solution that presented itself. However, remembering to select the correct email address at the time an invoice was processed, save the invoice to disk in a .pdf format, and then attach it to the email was open to mistakes. Sending an invoice to the wrong person or customer is not necessarily a business practice supported by any college business program. Well, “what if we could have this done automatically after we have posted a whole bunch of invoices and spooled the documents to disk?” This line of questioning prompted some thought of previsously hearing in the corridors somewhere at an Exact Engage Conference that Exact Event Manager is the “Automatically” part of the solution.

So, the team at ABC Company, set about creating a single event within Exact Event Manager that would automatically send out customer invoices, a couple of times a day, taking all the batch created invoices and emailing them as attachments to the correct contacts at the correct customer. Simple, efficient and problem solved! Move forward almost a year since the strike, and all their customers still get their invoices eletronically via email, their postage costs have gone down significantly, cash flow from sales operations remains positive and the Toronto Maple Leafs still have not made the play off’s!!!!!

The deployment of Exact Event Manager within Company ABC to solve this business challenge of sending invoices automatically may seem simple and innocuous. Yes, Exact Event Manager was designed with way more horse power than simply automating a manual operation of sending invoices via email. However, the issue at hand here is that a simple, but vital business challenge was solved very quickly with some imagination and Exact Event Manager. At the same time, there are real cost savings with the reduction in postage costs, which is not trivial when you send out thousands of invoices a month! What does a single Event cost with Exact Event Manager? It is somewhere around $300 per event when you break it down. Add some time to create the event and test it out, and you are at around say $600 per event. (For complete and formal pricing, please contact your representative. These values are merely illustrative in nature) Well, it looks like this specific business challenge saved a whole lot more, not only preserved cash flow, than $600 (the price of a ticket to watch the Maple Leafs by the way!). I call that a good return on investment and an even better time to value.

There are many, many such cases where Exact Event Manager will drive significant value within your business. Some cases you haven’t even thought of yet. However, I am sure the time will come when the need arises to solve a last minute, reality based business issue and you may well find Exact Event Manager sitting in the corner waiting to help you to a long lasting resolution. More ideas and uses to come….have a great weekend!

Rafiki’s Corner – Feel like doing some “renovations” to Exact Event Manager?

Written by Sander van Triet on . Posted in Exact Event Manager

Greetings from the frozen North! It has been a while since I put “finger to keys”, but I have not forgotten about the ever growing Exact Event Manager community!! I have spent the past few weekends renovating some of my rooms in my house, which got me thinking about the topic of this blog.

As you know, Exact Event Manager 1.8 has been out in the field since December 15, 2011, being implemented in all corners of the globe. I have heard of some interesting applications that Exact Event Manager is being used for, about which I will write in a subsequent blog. In the meantime, I wanted to provide some insight into one of the less than known capabilities of Exact Event Manager. I stress capabilities here, and not features for a good reason.

I have often had questions posed to me such as “When will Exact Event Manager support the creation of Opportunities in Synergy Enterprise?”. In response to the question, what if I were to say that it will support this functionality when YOU want it to!? Hmm, what does that mean you are probably thinking to yourself right now!?

Okay, here is it…. Exact Event Manager 1.8 has a “built-in” Software Developers’ Kit (SDK), or more accurately, an Application Programming Interface (API). This was added to Exact Event Manager to “untether” some of the development requirements from your specific internal needs and requirements. We understood early on that we would never cover 100% of all that may be requested of us and are mindful of the fact that a Third Party ecosystem is a powerful validation of the commercial value of a solution. The intent of the API to to allow you to create your own actions that create / modify data in Synergy Enterprise. (If, and only if, there is no User Interface Change needed). Furthermore, the way this API was built means that all “interaction” with Synergy Enterprise is channelled through the entities of Synergy Enterprise which means all data is validated and flows through the correct business logic.

So, what does this mean for your solution? Well, plain and simple, it frees you up from a pre-defined development schedule, allowing you to create your own action(s) for Synergy Enterprise. For example, you may want to have Exact Event Manager create an Item in Synergy Enterprise, based on the creation of an item in some external QA database. In this case, you would use the API to interact with the Items entity in Synergy Enterprise, and that is pretty much it! I know I am simplifying this, but it is not all that tough to do. You could also create an Opportunity in Synergy Enterprise, based on a quotation stored, say, in an external CRM solution.

What skills do I need to accomplish this? This is a good question…. Aside from a good imagination and patience, you need to have C#.net skills as well as an understanding of how the entities (web services) of Synergy Enterprise work and how to consume them. Basically, you will code the action, compile a .dll file, drop the .dll into the <bin> directory of Exact Event Manager, register the .dll and off you go. You do not need to perform a complete installation again. The code you would have written is independent of the core code base, further de-coupling your efforts from core development.

When we developed the API, we needed to find a test bed for the solution, so that we could prove it out prior to releasing it. We thought using the API to develop some of the existing Synergy Enterprise actions would be the perfect enviroment. So, we put one of the development team members, who had no experience with the core code development, into action(he was responsible for the installation side of the solution), and tasked him with building the Resource Action and the Accounts Action. When they were done, we simply added them to the install process. So, if you are using the Resource or Accounts actions, those are actually API developed actions. I have not seen any bugs come through on these two items, so I presume they are working well!?

How do I get hold of the API? You already have it! It is simply deployed along with the installation of Exact Event Manager. Now, there is no public documentation for this yet, but I have a set of electronic documents (help files) and some samples that provide an idea of what to do and how to go about it. If you would like to take a peek at these, please let me know and I will make sure you get the relevant files. One point to be aware of: The actions that you build for Synergy Enterprise will function correctly, assuming your code is good, but also if there are no User Interface changes required. There should be none, but just in case. Any UI changes require that core code be worked on, which of course you cannot do!

I am going to take an active interest in the activity that will evolve from the use of the API. I know that there are many ideas that I have never even come close to thinking about and I look forward to hearing some of your uses. Please keep me posted. Have a wonderful weekend and week ahead!

 

Rafiki’s Corner – Exact Event Manager 1.8 – Coming to a Network Near You!

Written by Sander van Triet on . Posted in Exact Event Manager

Lights, Camera, Action …… Exact Event Manager 1.8 is coming to town. This action packed release is full of wonder and tricks, that will keep you glued to your keyboard and computer screens as you move from feature to feature. This time, the release goes to the matresses and delivers and inspiring performance as you feel the need for speed!! Effective today, Wednesday October 12, 2011, Exact Event Manager is in Regional Verification Testing, where the regions have the red carpet rolled out in this star studded week, providing the ability to preview and test all those new features that were previously mentioned.

Once this action packed week is concluded, Exact Event Manager 1.8 will be placed into the spotlight for further prime time viewing with the commencement of Controlled Release, on Monday October 17, 2011. Tickets are limited for this two week event, so please hurry up and secure your front row seat by having a CR Request (231) created and approved, gaining you access to all the action. This target rich environment will not disappoint.

Just to review what is in this box of chocolates…..

  • Simple Grouping
  • Tables in emails
  • Support for Stored procedures
  • Creation of Projects in Synergy Enterprsie
  • Creation of Accounts in Synergy Enterprise
  • Creation of Resources in Synergy Enterprise
  • General Enhancements in the Rich Text Editor
  • Alert Summary Screen
  • Queue (Run) Now Option
  • Integration within Exact Globe Next for those specific users

So, hang on to your hats boys! Keep watching news pages and blogs for all the latest updates on this release that was born to stand out!

Till later then….

Rafiki’s Corner – Exact Event Manager 1.6 – A Bag of Tricks

Written by Sander van Triet on . Posted in Exact Event Manager

Effective Tuesday, May 4, Exact Event Manager 1.6 went into extended internal testing and QA (Regional Verification Testing). This exercise will take place in Columbus, OH where we are privileged to have 3 colleagues from Delft with us, who will assist in shaking the latest release out. By bringing people from around the world together into one room, we will further ensure that communications and ideas are consistent and focused. There is nothing like breaking down time-zone governed barriers!

Event Manager 1.6 is a cumulative release that contains a significant number of software corrections, some smaller user improvements and 2 new features:

  • Support for SQL Server Reporting Services as an action
  • Uploading of attachments into Synergy Enterprise as documents

These two enhancements were requested by groups across all regions and represent the growing trend of market / customer driven solutions.

Support for SQL Server Reporting Services

When setting up SSRS as an Action, you are able to define the format of the output as either

  • MS-Word
  • Excel
  • Adobe .pdf
  • HTML 4
  • CSV

So, what does this mean to everyone? Well, the attachments that are sent with the outbound email, as the action, mean that the user can take advantage of the significant features found within Excel, Word etc. For example team members here have been playing around with conditional formatting, which will be controlled by Excel or Word.

Uploading Documents as Attachments to Synergy Enterprise

Tapping into the extended opportunities provided to us by the entities exposed with Synergy Enterprise, you are now able to take a Crystal Report and upload that into Synergy Enterprise as a document with the the report attached to the document. Furthermore, making use of the power of SQL Server Reporting Services, the same holds true here. You are able to define an Event where the action is to create a Document, and you have the option to select a SSRS document to be uploaded into Synergy Enterprise, as an attachment. This means that you can select either a pdf, Word, Excel, HTML 4 or CSV attachment to Synergy.

The use of the Entities with Synergy Enterprise, further allows you to ensure that the document types and all properties associated with the document classification are exposed and correctly filled in within Exact Event Manager.

Exact Event Manager 1.6 is a major milestone for the solution. We are now stepping into new areas of capabilities never before seen, and embracing newer technologies and concepts such as SSRS and entity integration. For more information, keep watching my blog. I will not be silent and will continue to communicate!

Rafiki’s Corner: Exact Event Manager – Not Your Grandfather’s Wedding Planner!

Written by Sander van Triet on . Posted in Exact Event Manager

It is 2pm, Tuesday, and you have just started your presentation of Exact’s solution to a well profiled prospect. All is going well, as you succinctly address probing questions from various members of the evaluation committee. Out of the blue, a question is asked that ignites a spark inside you, as you know that only Exact has the right solution for the question posed. You respond to the CFO’s question “YES Sir, Absolutely! Exact has the ideal solution for your quandary. Our new Event Manager can provide you with the desired results!” You sit back, thinking that this is going better than expected. Glancing back at the CFO, you see a look of confusion and concern on his face. He pipes up “Son, we are looking for a computerized business solution, not a company that plans our social events!”.

Whilst this may seem somewhat fictitious, this has in fact, happened to me! So why do I bring this up you may ask yourself? Well it is simple…Exact continues to bring high value solutions to our prospects and customers alike, and this time in the form of Exact Event Manager. Many if you may have worked with this type of technology before. However, you now have the opportunity to work with an Exact designed and developed solution that provides significant value to our customers by unlocking hidden opportunities embedded within their ERP System databases, automatically. No, we do not plan weddings, but Exact Event Manager will provide the various users of the technology with more time, allowing them to plan any weddings they may involved in.

Over the past year, a group of highly skilled developers have worked very hard to bring to market a solution that focuses on Business Activity Monitoring (aka Event Management). The solution helps Exact provide customers with deeper insight into the overall performance of their business, without having to really lift a finger. It allows us to ask the customer “What if…..?”

What if……….
Your national sales manager was able to receive a listing of all Customers that have NOT purchased anything from you in the past 3 months. (whilst he was on the golf course), every Friday afternoon.

The inventory manager, in charge of everything inventory related, was alerted to inventory items that did NOT turn twice in the last 30 days.

These two scenarios, when solved, have such intrinsic value to ANY business. Now, what if these two problems could be solved for around $200 each? Now, there is some real value. The inventory manager is now able to spend the evening with friends over Flaamse Frites and Glühwein, instead of having to manually extract the data and create a report each week. Not only is the value business related, but also to be found on the personal front, as a net result of our new technology.

Exact Event Manager 1.2 is currently available for customers in the USA and Canada, and soon around the world. This browser based solution, built with the latest Microsoft technologies, addresses many of the challenges that our customers face today, no matter their industry segment or geography.

Over the next few months, you will see a great deal of information being posted on Exact Event Manager. I will be running regular Product Blogs on details of Exact Event Manager, so that you are better placed to ensure customers understand the huge benefit of the solution. This is an exciting time to showcase a new solution, written from the ground up, with the latest technology by Exact employees. If, over the course of time, you need to find out more, please feel free to contact me, Rafiki (Matthew Bather), and I will do what I can to answer your questions. Till next week…….