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Source: http://www.northwestmilitary.com/news/fort-lewis-blog/2011/06/How-about-a-customer-service-job/

Service Management: Service Activities explained

Posted on 17. Jan, 2012 by .

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The service activity is used to register the whole process from entering the request until the invoicing. The service activity is an Exact Synergy Enterprise request with extra options. You can view the configurations of a customer, and choose the service that is required. In addition, you can create one service activity or multiple service [...]

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Service Management: Closer look at contracts

Posted on 13. Dec, 2011 by .

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Exact is currently developing a new Service Management solution. The team has created this video to give you a global preview about what you can expect from the solution which will be available soon. However we would like to take you a little bit more in depth for Service Contracts at this stage. The service contract [...]

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Using tabs in your workflow request

Posted on 11. Nov, 2011 by .

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As of product update 247 Exact Synergy Enterprise supports tab sheets in workflow requests. Although you should always carefully consider when it’s better to have all information one screen or when tabs are more useful, you now have that option. In general, using tabs could be nice when the information that needs to be shown belongs [...]

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Incoming Invoice Register: Improvements 247

Posted on 09. Nov, 2011 by .

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As of product update 247 we made some changes that are specially targeted at the incoming invoice register for Exact Synergy Enterprise users. For example you can now have the project assigned in the incoming invoice register in Exact Globe which then will also be referenced in the incoming invoice request in Exact Synergy Enterprise. [...]

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Service Management: Service slips and more

Posted on 07. Nov, 2011 by .

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Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon.   For reporting, alerting and monitoring MS Reporting Services based reports and a set of predefined events will be offered. From [...]

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