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New Field Service App available for iPad

Written by Michiel Dorjee on . Posted in Exact Synergy

As of today, a new Field Service App is available in the Apple App Store (Requires Exact Globe Next 407, Exact Synergy Enterprise 252 and Service Management module).

Exact Field Service App_Apple App Store

The following new features have been added:

  • The look and feel of the Field Service App have been updated and is in line with the new Exact CRM App;
  • Search screen for adding materials remains active until you have finished the entry. The advantage is that all material can quickly be entered without reopening the screen every time;
  • When adding materials you can also search by item code. For frequently used items, the service engineer often knows the item number by heart. Like searching by description, the percentage sign (%) can be used as so-called wildcard. If it is known that an article starts with ‘123’ and slightly later ‘CMD’ you can search at ‘123%CMD’ and as an example article ‘123-4-KOPCMP’ is found;
  • Selecting items from different warehouses is supported. When setting up Service Management, you can define the service engineer’s default warehouse and other warehouses he is allowed to use. For instance the service-van of the engineer. The default warehouse of the service engineer can be defined in the setup of Service Management as well as other warehouses that person has access to. Based on this setup, the service engineer can select the used items;
  • Like in the previous Field Service App it is possible to register hours. The hour type can be selected and service engineer can also indicate which hours are within warranty;

 FSA - material entry    FSA - hour entry

  • Displaying the request number on the iPad. When a service engineer consults a colleague in the office, it is very useful when the request number is known to quickly access the related information in Synergy Enterprise.

The Exact Field Service App version 1.0 is supported from Exact Globe Next 407 in combination with Exact Synergy Enterprise 252 (update on or after February 7h ,2014). The Service Management module is required. The Controlled Release version of the Field Service App (version 0.93) does not work with these system requirements. Please make sure you remove the previous version and install the latest version 1.0 of the Field Service App via the Apple App Store.

 

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Comments (5)

  • Gabriel

    |

    It looks great, are you planning to port to Android ?

    Reply

  • Vincent Henricks

    |

    Nice to hear you are satisfied about the new Field Service App. Availability on Android is not planned for the coming period. We will keep you informed when planning for this will start.

    Reply

  • Ivan Pudic

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    Do you have plans for offline possibilities?

    Reply

  • Vincent Henricks

    |

    Offline support is part of the 2014 roadmap. Can you please explain what is important to you for offline possibilities?

    Reply

  • Ivan Pudic

    |

    The most important thing is this:
    service activities should be downloaded (offline) on the ipad, this way they could keep working on the job and use items and let the client sign the delivery note. If there’s no connection, it should be kept in a queue for later synchronization.
    We currently have 50 technicians across Belgium and Netherlands and they all have the same opinion. We are still currently in test phase so i do hope this feature gets approved :)

    Reply

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