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You’re using iOS7 already? The Exact Synergy App is ready for it!

Written by Martin Ortgiess on . Posted in Exact Synergy

Apple’s iOS7 is available to the world since 19 September 2013. I have been working with iOS7 now for a while and I am quite satisfied with it. Everything is in the same place, but the user experience is completely different from iOS6. iOS6 now feels very outdated, which of course it is.

For the Exact Synergy App, iOS7 means that we needed to do some slight modifications and adjust to the guidelines of Apple. We have updated our iOS Exact Synergy App to have it run perfectly on iOS7. This version of the App is available in the Appstore right now.

We did not make any modification to the look and feel of the App itself. Our Mobile development team is fully focused on completing the last phase of the new CRM App. This is a completely new App which will be the first in line of a new stack of Apps. This stack of Apps will be the successor of our current iOS App.

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Comments (14)

  • Vos

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    Since I updated to ios7 I can’t open documents in the Exact Synergy anymore. Anyone experienced the same problem?

    Reply

  • Martin Ortgiess

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    I checked in my iOS7 iPhone and can perfectly open the documents. We have just uploaded a new version of the App this week are you running that new version? Please check if you have updates available. Also, check if you get the same issue in the demo environment. This is where I tested it.

    Reply

  • Chris

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    Same problem here: not able to open de PDF documents. Reinstalled the app. but still not working.

    Reply

  • Paul

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    Same here on 5 different iphones 4S and 5.
    Employees still using IOS 6 have no problems, IOS 7 users cannot open PDF files in Synergy app, app updated to 2 oct.
    Opening pdf stalls, opening same pdf in email works fine

    Reply

  • Jamie

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    Hi
    My app works fine IOS7 on 3rd gen ipad, PDFs open without any problem.

    Reply

  • Martin

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    Hello, strange things occur. iPhone’s/iPad’s with still IOS 6 can open documents without any problems however updates iPhone’s/iPad’s with IOS 7 (latest versions) cannot open any document via Exact Synergy app.???

    Reply

  • Martin

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    While using the Exact Synergy “demo-credentials” all seems to work fine ???????

    Reply

  • Martin Ortgiess

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    I have also run some tests, but it works fine on my side. For those who run into the issue of not being able to open pdf files, can you share with us what Synergy version you are running? I have tested in Synergy Enterprise version 251 and 252 (not yet available) and there it work fine.
    For synergy enterpris, you can see which version of synergy you use via System/setup/license/license/info

    Reply

  • Martin Ortgiess

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    We have done some additional checking and we cannot reproduce the issue. We did have a simular issue in the beginning of the year while ago. Are you able to update your Synergy environment?

    Reply

  • paul

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    Updated Synergy Ent 251 (version juli 2013) to Synergy 251 dated 03-10-2013, rebooted webserver, re-installed Synergy app on iPhone,, but did NOT solve the problem.
    Very strange, it all worked fine in IOS 6?

    Reply

  • Martin Ortgiess

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    UPDATE on PDF issue:

    We found a reason why opening a pdf document and running a SSRS reports on the Exact Synergy App might not work for you.

    iOS7 does not support Windows Authentication anymore for browsing webpages. PDF document and SSRS reports are opened via a browser in our App and that is why this does not work anymore.

    At this moment we are not sure yet whether this is a bug in iOS7 or that this is done on purpose. Rumours say a new update of iOS7 will become available next week.

    Windows Authentication is a setting in IIS. This is on server side, not on the App.
    When changing this setting to Basic Authentication, the functionality will most likely work again.

    Keep you updated!

    Reply

    • Martin Ortgiess

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      UPDATE:
      With iOS version 7.03 everything seems to work fine again. The issue has been solved by Apple!

      Reply

  • Martijn

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    Hi Martin,

    I saw some posts from March where you were talking about the feature to search for documents with the Synergy app. Said this is on your shortlist, any idea when this might become available?

    Reply

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