In most cases Service Management customers are having a lot of Service configurations for every account in their administration. In every Service request, an extensive list of Service configurations is generated what affects CPU usage. In this situation we advise you to use Projects which can be linked to the configurations.
In the Service Order request we have built a filter on the available Service configurations that are linked to a particular Project. The benefit is that the system does not have to retrieve a large amount of data which improves the response time significantly. This functionality will be available in Exact Synergy Enterprise product update 252.
How does it work? In the Service order request there is a ‘Project’ field.
By filtering on ‘Project’, only the Service configurations that are linked to the Project – in this example we have linked to project ‘P001’ – will be shown in the Configurations section.
In case there are no configurations linked to the selected Project, we present a notification so that the user understands why no data is presented.
If you have any questions, please leave a reply on this article.