Exact currently has a new Service Management solution in controlled release. We are steadily moving forwards in the controlled release phase while more and more customers are deciding to go “live” with the solution.
In product update 249 we added support for contract prolongation and indexation so you are now able to prolong and index contracts while retaining the history and original conditions in time of the contract and agreements with your customer. The functionality has been developed in cooperation with many of the controlled release customers.
How does it work?
As you might know, a contract in Exact’s service management solution is a combination of agreements and configurations and can have agreements applying specifically to parts of the configuration. The agreements have a start and end date range that indicates for which period of time a response time, preventive maintenance or for example a discount applies. Our new prolongation and indexation engine terminates the existing agreements and creates new ones starting from the prolongation or indexation date. The new agreements date range will last until the end of the prolongation time or while indexing until the end of the contract. This way for every moment in time you always have the exact state of agreements and their invoice rates with your customers so invoicing of existing older agreements with different conditions are not affected. Off course it’s also possible to prolong or index a specific selection of agreements or contracts.
Click the picture below for a video on the how it works:
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