As you may have heard we are waiting for the last finishing touches in order to release the Exact Configurator.
The Exact Configurator is a tool in Exact Synergy Enterprise which allows consultants to more personalize Exact Synergy Enterprise for every customer by giving them the availability to create any entity they want and have interaction with the existing entities in Exact Synergy Enterprise (p.e. workflow, accounts).
Using the Exact Configurator requires some additional skills from consultants because instead of thinking out a solution based on the software available in Exact Synergy Enterprise they now have the option to work out a solution concept more tailored to the customers needs and therefore they need to have a certain level of desigining / analyzing skills.
In order for Exact to release the Configurator to consultants to use, we will require our resellers to have followed a (currently being developed) training before we give them the keys to enable the tool.
The training will not only go into the use of the Configurator tools, but will also go into the thought process that preceeds configuring a solution.
As you may have guessed this can create pressure for our support department. We are working on a solution for this as well and I will come back to that process in a later blog.
From the controlled release phase we see that there is a need for consultants (across resellers and also Exact consultants) to have a way of communicating with eachother on how to implement solutions or how to tackle more complex configurations. And because Exact will support the tool, but not the configured solutions we have created a group on LinkedIn that certified consultants can subscribe to and share their experiences. (Exact Certified Configurator Consultants (E-3C))
Once the training is completed and the keys have been assigned to the reseller, the Exact Configurator tool is free of charge and shipped as standard software.
So, when you are a reseller, and you are interested in using the Exact Configurator tool, you can contact your partner manager for more information on how to enlist for the training.
Should you have any questions about this solution, do not hesitate to contact me at email@example.com or add comments to this post.