Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon.
Need for speed when creating service requests
When creating a service request you have to deal with different situations. Most of the time the information provided is very limited and response time is critical. This movie gives a first impression of the usability aspect we can offer when dealing with incoming requests for service.
Generate Service configurations and activities from sales orders
In the current situation it is a separate manual step to make a service configuration visible for the service organization and to create service-related activities that come with the delivery of such items. Service configurations and service activities, such as installation activities, can now be generated directly from the Exact Globe sales process. A good example of cross-disciplinary integration that drives efficiency for companies that service the products they sell.
Feedback is highly appreciated!
Note: We are still developing and improving this solution, the shown solution can differ from the actual delivered solution.