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Service Management

Service Management: Selling goods so you can service them quickly later!

Written by Robin den Buurman on . Posted in Exact Globe, Exact Synergy

Exact is currently developing a new Service Management solution. The development team has created this video to give you a preview about what you can expect from the solution which will be available soon.

Need for speed when creating service requests

When creating a service request you have to deal with different situations. Most of the time the information provided is very limited and response time is critical. This movie gives a first impression of the usability aspect we can offer when dealing with incoming requests for service.

Generate Service configurations and activities from sales orders

In the current situation it is a separate manual step to make a service configuration visible for the service organization and to create service-related activities that come with the delivery of such items. Service configurations and service activities, such as installation activities, can now be generated directly from the Exact Globe sales process. A good example of cross-disciplinary integration that drives efficiency for companies that service the products they sell.

Feedback is highly appreciated!

Note: We are still developing and improving this solution, the shown solution can differ from the actual delivered solution.

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Comments (6)

  • Lost

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    and the video is where????

    The above link does not display the video?

    Reply

  • Robin den Buurman

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    Hi, indeed wrong video link! it should be the correct video now. Sorry.

    Reply

  • Seriously?

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    Hi

    Too short and no real substance. Will this incorporate Field Service capabilities?

    Reply

  • Robin den Buurman

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    Hi,
    As you might have guessed this is just a small part of the solution hence we will communicate more parts and more details later. What field service capabilities are you aiming for?

    Reply

  • Name (required)

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    I have to say I agree with Scott.

    But lets wait to see what comes out and then pass comment.

    Reply

  • Robin den Buurman

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    Hi Scott,
    Maybe the video in that aspect isnt very clear. The video is not about invoicing any service contracts or service activities. Its about selling a product (for example an airconditioner) and to have it installed at the customers site. During the sale the service department is alerted on the upcoming installation service job so they can plan it. Also when sold the item can be registered in a configuration which is used to base a service contract upon. I understand that by presenting only a really small piece of the solution it might raise questions like these. Your time and feedback is really appreciated.

    Does the video make more sense now?

    Reply

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