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Service management solution: A progress update

Written by Michiel Dorjee on . Posted in Exact Globe, Exact Synergy

Initial investigation completed

We completed our inquiry into business challenges and needs, and gained good insight into service-related activities in today’s business. We clustered our findings into solution elements, checked them with our customers and internal experts and transformed into a concept of the new solution. We would once again like to thank all customers and business partners who took part in this phase and would like to remain in close contact in the coming months while we are working on the solution.

Decision to develop made

Exact already has a strong footprint in both wholesale trade and manufacturing segments where companies provide services in both local and international environments. Our findings during the initial investigation confirmed the need to develop a new service management solution.  The solution board approved of the project and development commenced. For us it is an iterative, build-rinse-refine process, during which we will, of course, keep you informed and involved.

First take: contract & configuration management

The first area of the new solution that we are covering is contract and configuration management — the starting point of all service activities. We want to offer both flexibility in setting up contracts and individual conditions & agreements, as well as convenient way to reuse contract templates to speed up work of service managers and sales personnel.

More details will follow in the upcoming updates. Stay tuned, and let us know if you have questions or comments.

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Comments (2)

  • Barry van der Meij

    |

    Good to hear,

    As you will know Nobel has launched an ITSM solution in which contracts and config are also very well covered, can you give some insight in the way Exact’s solution will offer functionality compared to Nobel’s solution?

    Reply

  • Vladimir Bataev

    |

    Barry,

    we will post more information about what will be possible with contract and configuration management, but for a head-to-head comparison we will need to arrange a session.

    I will send you an invitation.

    Reply

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