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Synergy Office add-in not supported in combination with Exchange 2010

Written by Martin Ortgiess on . Posted in Exact Synergy

Microsoft Exchange 2010 is supported for Synergy Enterprise since product update 244 which was released mid-2010. Thanks to the integration between Exchange 2010 and Synergy, your Outlook agenda is synchronized with your Synergy agenda. This integration of course has nothing to do with Office add-in, so let me tell you what else has changed in Exchange 2010.

One important change in Exchange 2010 is the way how attachments of external emails are handled. The email header, which is not visible to an end user, is adjusted. The result is that saving an external email to Synergy will not save the attachments of this email.

Synergy Office add-in will not be adjusted to handle this change and will not be supported in combination with Exchange 2010. We advise you to use Synergy Office Integration.

For Synergy Office Integration (SOI) we made all the necessary adjustments to support the adjustments made in Exchange 2010. SOI is the link between your MS Office applications and Synergy Enterprise where we continue to invest in and support latest technology updates.

Comments (7)

  • Stefan

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    “Synergy Office add-in will not be not adjusted.”

    So it will be adjusted? :-)

    Reply

  • Martin Ortgiess

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    Stefean, i don’t get your question.
    what do you mean?

    Reply

  • Stefan

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    Your blog contains what I quoted, two NOTs makes a DO.

    will not be not = will be

    Reply

  • Martin Ortgiess

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    i didn’t see that one. Adjusted. thanks

    Reply

  • Dave

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    “Synergy Office add-in will not be not adjusted to handle this change and will not be supported in combination with Exchange 2010. We advise you to use Synergy Office Integration.”

    Does this means that SOI is also available for Synergy ASP?

    Reply

  • Martin Ortgiess

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    Hi Dave,
    Exchange 2010 was already not supported in Synergy ASP, Synergy Office Intergration (SOI) will not become available in Synergy ASP.

    Reply

  • Rich

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    I know this is an older post, but we don’t seem to have this issue, with Exchange 2010 and Outlook 2003 clients. However, we do experience setup issues with Outlook 2010, and while searching for resolutions, I came accross this post.

    We’ve been running 2010 for about 6+ months now, and don’t have any issues with attachemnts from external emails. Also, we didn’t do any modifications to Synergy ASP (eSynergy) in house, just orginal add-in install to the Outlook 2003 client, like we always have.

    Sorry can’t help out more, for others with issues, just kinda works for us here.

    Reply

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