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Adjusted installation of Synergy Office Integration

Written by Martin Ortgiess on . Posted in Exact Synergy

The installation of Synergy Office Integration (SOI) has been improved in Synergy product update 245 in order to make the process easier and more reliable.

End user installation

To make the installation process easier for a user, it is divided into two simple steps:

  • Step 1 is to download SOI.
  • Step 2: when you open an MS Office application for the first time, you can connect to your Synergy environment, by filling in the web address. User can also choose to do this step at a later moment.

To ensure that after the installation SOI works as expected, additional checks are added to the process: Check on supported MS Office version, valid web address, user credentials, Internet Explorer settings, server settings, document structure in Synergy and Office add-in installation.

Administrator installation

To make the end user installation process easier, it is separated from the Administrator installation. The Administrator installation is improved to even better support Terminal Server and Citrix environment in combination with roaming profiles.

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Comments (10)

  • Luc van Sleeuwen

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    This is a very nice enhancement of the SOI, good work…. :-)

    Reply

  • Piet Bron

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    We at the NISB are having major problems with the Office Integrator in combination with Citrix and roaming profiles. Last Friday we did install the latest version of Synergy (245), because Exact did advise us so. But the problems still remain.

    When logging in local at the Terminal Servers, we can use Office in combination with Synergy with no problems. But end users are getting error messages (like access denied messages fot the exact.entity.profile.svc and others). If there is anyone who can give the real and final solution to these problems, we would be very grateful. Our Exact/Synergy reseller doesn’t see any new options, neither does our network operator.

    Is there a best practice working route for a correct installation under Citrix? We are using 5 terminal servers, that are exact copies of each other.

    Piet Bron
    NISB
    Ede, the Netherlands

    Reply

  • Synergy User

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    Ohhh dear!! we are having the same issues and were told that PU245 would recitfy the issues… from the sound of things this ain’t the case.

    I hope this issue is resolved soon as our confidence in the product is very low….

    Reply

  • Bert Zweers

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    We installed 245 two weeks ago and had troubles with SOI as well. With us, it was caused by the synergy address. Our address has …quercis.nl/virtualdirectory, and the last part is not added to trusted sites when you add it. So we manually changed the exact.ese.office.settings.xml and then it works.
    At another customer I installed SOI on terminal services and there it works in 244.

    If I can be of any help, please contact me by mail.

    Reply

  • Martin Ortgiess

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    Sorry to see the bad experience from Piet above. In the mean time i got in contact with him and our support team is working together with him to see how we can get Synergy Office Integration installed in this environment. When we have news about this, I will share it with you on this blog.

    Reply

  • Peter Heinen

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    We are experiencing similar problems as mentioned by Piet, but our supplier hasn’t mentioned the update (245). Would the update solve our problems, or isn’t this issue solved yet?

    Reply

  • Martin Ortgiess

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    Hi all,

    First of all, thanks for your feedback on this post. Based on this feedback and feedback from partners, adjustments have been made in SOI to better support roaming profiles in a Citrix environment. The changes we made assures that all SOI components are correctly loaded when a user logs into the system. Where previously the all files are stored in the user’s local folder, they are now also stored in the roaming folder.

    We closely want to monitor the results of this adjustments. If you want to use this SOI version, please contact your implementation partner. You can refer to this blog post. You can also contact me directly: martin.ortgies(at)exact.com. Based on feedback we recieve from customers who work with this version, we will make this version available in product update 245

    Reply

  • Ignas

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    And think about the following situation:

    Customer has Citrix farm with 100 users, but only 20 are using Synergy. So the installation “for everyone” is not an option, beacuase you don’t want everyone to get the SOI plugins (only the 20 Synergy users). So you do the “Only for me” installation. Now you have the folowwing problem:

    – Client files (.exec, dll’s en manifest files) are placed in the userprofile (%USERPROFILE%\LOCAL SETTINGS\APPLICATION DATA\EXACT SYNERGY ENTERPRISE\CLIENT) iinstead of C:\PROGRAM FILES\EXACT SYNERGY ENTERPRISE\CLIENT
    This location is not a very handy one, because theLOCAL SETTINGS folder in the profile is excluded from roaming by default. (This is not only fot terminal server or Citrix implementations. It also applies to workstations when the user uses more than 1 PC to logon. So, files in the LOCAL SETTINGS folder can get lost (..and will.., because in almost all terminal server implementions the sysadmin will set options to delete the local profile at logoff…)

    – In the registry, SOI makes changes wich are directed directly to the profile of the user installing:
    (C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\EXACT SYNERGY ENTERPRISE\CLIENT)

    – Yhe SOI add-in settings are only applied for the user instaling (… as was the case for the old synergy add-in…)

    I solved the problem as described (I used RES Powerfuse, but you can script this a well):

    – Make a copy of C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\EXACT SYNERGY ENTERPRISE\CLIENT files and copy them to
    %USERPROFILE%\LOCAL SETTINGS\APPLICATION DATA\EXACT SYNERGY ENTERPRISE\CLIENT folder at logon
    – Import registry settings for the add-in (HKCU\SOFTWARE\MICROSOFT\OFFICE\ADDINS)
    – Replace registry settings (in HKCU\SOFTWARE\MICROSOFT\OFFICE\ADDINS) that pont to the profile of ADMINISTRATOR to the profile of %USERNAME%

    Now I as: Where is the so called Terminal Server improvement. Same hussle as with the old synergy plugins..

    Reply

  • Martin Ortgiess

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    Hi Ignas,

    the improvements you refer to are already implemented at a couple of customer sides using a Citrix environment with roaming profilces. It will be general available in product update 247, but contact your contact person to get it earlier.

    We dont support the scenario described by you, where only for a part of the persons in a Citrix environment get SOI installed

    Reply

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