Product update 245: new features and look for Mobile Synergy

Posted on 14. Dec, 2010 by in Exact Synergy

With product update 245 you can expect some new features and improved look and feel for Mobile Synergy.

Mobile Synergy is introduced early 2010 and is popular since. It is a light Synergy environment that you can run on your mobile phone. We used your feedback for the further development of the new features and design of Mobile Synergy.  

New features and adjustments user interface

To make it easier for you, Mobile Synergy remembers your credentials, so you do not need to enter your username and password every time you want to use it. When you are on the road you can easily manage requests in your workflow, to realize, approve or reject them. Additionally instead of sending an email with important information, you can simply create a note which will appear in your or in your colleague’s workflow. On a way to a meeting with a customer you can check documents and opportunities on a specific account card, to get a full picture on what is happening at the customer site. Next to these new features, we have improved the user interface, to support you in your business operations when you are on a way. We adjusted the ‘add remarks’ field in a request and we introduced labels to differentiate documents from requests and opportunities at the account card.

Watch the video to see it all!

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14 Responses to “Product update 245: new features and look for Mobile Synergy”

  1. Barry van der Meij

    14. Dec, 2010

    Great improvements,

    There is just one thing I, and all the users I have met do not understand, there is no agenda in the Mobile interface.

    I know the idea once was that the workflow 7 days should replace the agenda but that only works if you take one false assumption into account. The assumption is that you keep these items in your workflow. I never do that, it’s in my schedule so don’t need it in my workflow.

    The reason for needing it is an easy way to call a customer that you are late for an appointment or startup google maps to navigate (with Android) to the customer with the agenda as a starting point.

    Please add this simple part, it would improve usability a lot.

    Don’t get me wrong, the improvements are great, we are getting somwhere!

    Reply to this comment
  2. Martin Ortgiess

    14. Dec, 2010

    Hi Barry,

    I promise you we will do something about in the next product update (=246). I agree with you that the 7 days overview did not work out the way we planned it.

    Reply to this comment
  3. Robert Klein

    16. Dec, 2010

    I like that you can advance the workflows and the renamed labels show up. When you ‘Add Note’, is that always a Check Task or can you choose what workflow type?

    Reply to this comment
  4. Martin Ortgiess

    16. Dec, 2010

    Robert, the Add note will always create a Task and you are not able to adjust that. Nice detail: when you create a Note from the account card, the account will be automatically linked.

    Reply to this comment
  5. Bauke Dijkstra

    09. Feb, 2011

    Martin,

    Do you have a guide to install it on a BlackBerry phone? Because I cannot set this right. No right will occur in the screen.

    Reply to this comment
  6. Martin Ortgiess

    09. Feb, 2011

    Hi bauke,

    Mobile Synergy is not installed on your mobile phone. A user in Synergy needs to be linked to the role ‘Mobile’. If that is set, he should be able to use his mobile phone to access Mobile Synergy.

    Reply to this comment
  7. Bauke Dijkstra

    09. Feb, 2011

    I have the role Mobile, how to install mobile synergy on the blackberry?

    Reply to this comment
  8. Martin Ortgiess

    09. Feb, 2011

    No need to do an installation. Open your normal web address on your phone and you will be redirected to Mobile Synergy.

    Reply to this comment
  9. Bauke Dijkstra

    09. Feb, 2011

    http error 404: no rights to view this page.

    Reply to this comment
  10. Martin Ortgiess

    09. Feb, 2011

    Bauke, je kunt dan het beste contact opnemen met Support. zie kunnen je hierin verder helpen en alle opties met je doorlopen.

    Reply to this comment
  11. Synergy User

    09. Feb, 2011

    I also get this error, any ideas?

    Reply to this comment
  12. Martin Ortgiess

    09. Feb, 2011

    Synergy user, Bauke reported the issue at support. I will ask support to report back on the outcome of it on this post.

    Reply to this comment
  13. Johnny Wang

    19. Sep, 2011

    The application fo Exact Synergy in Apple Store is good, is it possible to have a same application on Andriod platform?

    Reply to this comment
  14. Martin Ortgiess

    19. Sep, 2011

    Hi Johny,

    Yes, we are working hard on the Android app. i just posted a blog about it last week, which you can find here: http://blogs.exact.com/products/2011/09/dear-android-user/

    Reply to this comment

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