Comments on: Email your expense claim to Synergy Enterprise http://blogs.exact.com/products/2009/11/integration-your-corporate-email-addresses-with-synergy-enterprise/ Fri, 10 Feb 2012 16:00:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Barry van der Meij http://blogs.exact.com/products/2009/11/integration-your-corporate-email-addresses-with-synergy-enterprise/comment-page-1/#comment-735 Barry van der Meij Wed, 18 Nov 2009 06:55:17 +0000 http://blogs.exact.com/products/?p=719#comment-735 Great that when functionality will be built. Other tooling also provides functionality for this but customers always have to purchase additional tooling for it, this tooling has to be maintained, installed and for example with an update you will always have risks. For that reason I am enthusiastic about these plans. I would like to add some things to it, next to mailing to synergy it would be very usefull to mail from synergy and not by using the mail merge functionality. The mail merge functionality asks the user to push the button and take action before an e-mail is sent. It would be a great addition to be able to maintain business rules base don which mail merges will be sent automatically. Business rule: When a new support request is created send a single mail merge to the mail address of the contact person filled in in the request by using mail merge template XXX. This functionality should be based on all available entities in the software. Great that when functionality will be built. Other tooling also provides functionality for this but customers always have to purchase additional tooling for it, this tooling has to be maintained, installed and for example with an update you will always have risks.

For that reason I am enthusiastic about these plans.

I would like to add some things to it, next to mailing to synergy it would be very usefull to mail from synergy and not by using the mail merge functionality.

The mail merge functionality asks the user to push the button and take action before an e-mail is sent. It would be a great addition to be able to maintain business rules base don which mail merges will be sent automatically.

Business rule:
When a new support request is created send a single mail merge to the mail address of the contact person filled in in the request by using mail merge template XXX.
This functionality should be based on all available entities in the software.

]]> By: Hans van Essen http://blogs.exact.com/products/2009/11/integration-your-corporate-email-addresses-with-synergy-enterprise/comment-page-1/#comment-705 Hans van Essen Fri, 13 Nov 2009 13:44:03 +0000 http://blogs.exact.com/products/?p=719#comment-705 Nice features! But this piece of technology already exists. Take a look at: http://www.optimizers.nl/optimizers/SynergyMail.html We support unlimited of such profiles to be created, including storing or archving mail (including attachments) and creation of workflows with attachments linked to it. Can for example also be used to directly start a workflow when a customers mails to support@yourcompany.com including the original mail as an attachment. Nice features!

But this piece of technology already exists.

Take a look at: http://www.optimizers.nl/optimizers/SynergyMail.html

We support unlimited of such profiles to be created, including storing or archving mail (including attachments) and creation of workflows with attachments linked to it.

Can for example also be used to directly start a workflow when a customers mails to support@yourcompany.com
including the original mail as an attachment.

]]> By: Anon http://blogs.exact.com/products/2009/11/integration-your-corporate-email-addresses-with-synergy-enterprise/comment-page-1/#comment-700 Anon Thu, 12 Nov 2009 21:43:32 +0000 http://blogs.exact.com/products/?p=719#comment-700 This sounds interesting, however already have Orbis Task Centre doing this for my administration!!.. This sounds interesting, however already have Orbis Task Centre doing this for my administration!!..

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