Comments on: Easily enclose attachments to a workflow request

By: Edgar Wieringa

Edgar Wieringa — Fri, 22 Jan 2010 20:50:50 +0000

@Ronaldo

I am sorry to read that based on my posted you have gotten the impression that you can’t still (like you were used to) attach a document directly to a request (with one or more attachments). This is and will remain possible. This new option we have just added based on the various feedback and observations, that there are many files people just wanna attach to a request. Like with an expense claim for many companies there is no added value of storing the scanned receipt as a separate document.

So it is an addition, which you are free to use. But you choose. So from this perspective I do not think there is any destroying . Apart from this your post is inspiring to check how to make it easier in case you do want to store the file(s) as a document while creating a request.

So thanks and I hope I have set some things straight

By: donagorr

donagorr — Mon, 28 Dec 2009 15:26:22 +0000

What necessary words… super, a magnificent idea

By: Ronaldo

Ronaldo — Wed, 25 Nov 2009 16:40:59 +0000

I cannot agree that this function is great feature in current status. It completly destroys current model of document management in Synergy. Firstly, when you added documents using this new functions, you are not able to find it in Document Module. So curently part of documents you will have to search using Document module, other part using Workflow Module.
So Gents, let’s think about possibilty defining default document type in each request definition. Then during adding new request to database, all atachements should get this parameter, additionally all master data from request should be copied to document master data. Then it should get any additional value in long-term using

By: Menno Verbon

Menno Verbon — Sun, 25 Oct 2009 10:25:31 +0000

This is indeed a nice one

By: René Fischer

René Fischer — Fri, 16 Oct 2009 10:34:20 +0000

This one I really enjoy. Would be very helpful especially for our customers to enter support requests with additional informations directly from the customer portal.

By: Edgar Wieringa

Edgar Wieringa — Wed, 14 Oct 2009 19:21:17 +0000

@ Scott Leete

When adding this functionality we clearly had the business context in mind where one wants to easily add ‘enclosures’ to a request. So files who reside their just to accompanyt request. For instance an expense claim. We have also added this on top of the functionality to add a document (including all it’s details) to a request. Which is in Synergy Enterprise much easier to do than with Synergy.

Or as one of our stakeholders has put it “It’s a great way to record quickly and painlessly the little documents we all hand in sometimes, like doctor’s notes or checks for a refund.”.

With regards to your questions, the attachments are stored in the attachments table. so they are like normal document attachments, however only attached to a request. So they will be available for searching as well via the enterprise search of our product. For your third question I am not fully sure what you are looking for, updating the attachment will also update the request and for instance change the modification date and time.

Last but not least, we have chosen explicitly to store these not as Synergy document as well. Since for this we already have dedicated functionality. But feedback we got is that not every request attachment should require a document. Like in the past where a scanned receipt was both a document and part of a request. Or actually the document was the only vehicle to make it possible to attach to a request. I do hope you see the business scenario this is designed for.

By: Scott Leete

Scott Leete — Wed, 14 Oct 2009 13:51:32 +0000

This is makes it much easier to add documents (and as many as you would like). I like the capability. However, it brings to light new questions/challenges:
1. Where are these attachments stored? Are they like normal document attachments?
2. We haven’t added a way to search for these attachments, is that forthcoming?
3. Is there are way to track if these attachments are removed, added or modified?
4. Since these attachments do not use the normal document structure, they are not visible from the account, item, project card etc. It would be nice if adding these attachments to the request would automatically create a document in the background linking all of the metadata in the request that would be to an applicable document type.

By: Nicole Lucas

Nicole Lucas — Tue, 13 Oct 2009 12:45:45 +0000

That is a great feature – much simpler!

By: Corrie Balacy

Corrie Balacy — Tue, 13 Oct 2009 11:21:48 +0000

Two-thumbs up for this feature! It will help us create request faster.

By: Robert Klein

Robert Klein — Mon, 12 Oct 2009 23:24:11 +0000

I really like this feature to allow users to post multiple document to AR Collections, Help Desk / Customer Service process.