Comments on: Preview of OCS presence in Exact Synergy Enterprise

By: Barry van der Meij

Barry van der Meij — Thu, 05 Nov 2009 19:02:42 +0000

Today we started using this part for one of our divisions. We our using OCS quite intensively and this integration brings us great improvement in our processes.

A nice example is the situation where someone recieved a task from a collegue, the task wasn’t very clear and normally it would be rejected or remarked. Now the question can directly be asked by an IM or communicator call.

If the user uses the setting which stores the communicator history in outlook this conversation can also be used to track back the conversation.

Hopefully this functionality will be followed by new office integration for creating documents, integrating agendas and further colleboration. Just as Microsoft’s stretegy with Office 2010. Looking forward to that!

By: Jo-An

Jo-An — Tue, 18 Aug 2009 08:29:34 +0000

This is indeed a very cool feature. It works obviously with the Outlook calendar. Question: how does the Synergy calendar / planning relate with this?

By: Regine

Regine — Mon, 20 Jul 2009 08:27:17 +0000

Hi,
this is really cool!
Congrats!

By: Scott Leete

Scott Leete — Wed, 15 Jul 2009 19:09:47 +0000

We have had demands in sales cycles for true presence awareness. I am curious though what the overhead for an SMB is for OCS. I do not know of any companies that I have worked with that have it in place.

By: Vladimir

Vladimir — Wed, 15 Jul 2009 08:49:05 +0000

A good example of integration of 3rd party technology into Synergy-specific context.

By: Wei Yi

Wei Yi — Tue, 14 Jul 2009 16:40:05 +0000

Great one! I like this feature. Convenient to start up communication and viewing one’s availability via Synergy. For me, if the communicator allows sending offline message, it will be greater!

By: Gilbert

Gilbert — Tue, 14 Jul 2009 02:29:33 +0000

cool!

By: Robert Klein

Robert Klein — Sun, 12 Jul 2009 20:19:33 +0000

Awesome, cannot wait to use this! I am constantly looking at someones status, their calendar. Could I see their status somehow from the calendar view? From their resource card could I see if their manager was available or subs? Also, what if I were on a customer card and the customer was linked to a reseller, could I see if reseller was logged in and communicate to them? I know the reseller could have multiple contacts, but lets assume one person is logged and I wanted to communicate to them.

By: Aimee

Aimee — Fri, 10 Jul 2009 07:28:10 +0000

I like it!

By: Remco Kroes

Remco Kroes — Fri, 10 Jul 2009 07:22:07 +0000

Very interesting. I can imagine this will speed up processes, for example: I’m having the customer calling; on the account card I see that account manager is online; I can re-direct customer to account manager or send IM to get instant feedback on a customer related issue; or can inform the client that account manager is not available this week; so I do not have to waste customer time in re-directing to voicemail , etc.