that part of Gartner’s report may seem surprising indeed, since the product updates for Exact Globe follow a predictable patern since mid 2008: 1 every quarter and planning as well as execution has been spot-on. Also in 2009, we’ll bring 4 product updates to market and have a short time-to-market for our product improvements. This is also what we’ve explained to Gartner but next to talking to the software vendor, they spend time talking to customers, got different feedback and (rightfully!) took the customer’s voice into their end-conclusion as well. So apparently, we need to do a better job in communicating our release planning to the outside world. In a way that’s a positive conclusion, since it’s something which we fully have in our own hands. We’re working on improving this communication in several ways, i.e. by sending out electronic newsletters to our customers to update them on the main improvements and benefits of a new product update.

Ronald